North Wales Digital Social Care Show Case 2025
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This event gave people who provide social care an opportunity to discover and try out digital technology to help people live their lives to the full. It was based on people’s lived experiences and their stories of using cutting edge technology and everyday devices to live well.
On this page you can find presentations from our speakers and workshop leaders, links to our sponsors and exhibitors, and other useful information relating to the showcase.
Digital showcase: what we learned
Speeches
Click on the dropdown menu to see details of the speakers from the showcase, and to download presentations and other information.
Dilwyn is the Cabinet Member for Adults, Health and Wellbeing in Cyngor Gwynedd.
Since April 2023, Dilwyn has been Chair of the North Wales Regional Partnership Board. One of Dilwyn’s key priorities as Chair is to try to raise awareness of the Board’s work by hearing and sharing health and social care stories directly with the people of North Wales. Dilwyn is also a firm believer of digital provision to enable all people to live as independently as possible within their own homes and communities.
Robert is the founder and chief executive of Synanetics, a UK company that specialises in developing bespoke software for health and care domains with an emphasis on open standards and interoperability. Synanetics is known for its work in Shared Care Records and as developers of the INTERWEAVE product set which is enabling interoperable working in health and care settings in serving a population of about 11m people. Prior to Synanetics Robert held senior positions at Intersystems and Accenture where he led major health and care software development projects in the UK, USA and South America.
Gareth is a co-founder and director at T-Cubed, a North Wales consultancy specialising in digital care technologies and services. T-Cubed works with service commissioners and providers to help them effectively use technology to support independent living. It also assists product developers in evaluating or enhancing their products and those looking to enter the care technology market.
Gareth has worked in telecare since 1994, researching remote healthcare monitoring (MSc) and the design of telecare systems (PhD) at Bangor University. He then worked as an R&D engineer at TiH, helping develop next-generation telecare products, which received ‘Millennium Product’ status from The Design Council. He designed the first wearable smart fall detector, which won an ARM-sponsored design award and was later commercialised by Tunstall Healthcare. After Tunstall acquired TiH, Gareth became a Telecare Systems Analyst in their R&D department.
At T-Cubed, in addition to consultancy, he led the development of an online prescribing toolkit for telecare professionals and served as editor for 5 years. He has written or co-written over 25 academic papers, numerous product guidance and evaluation reports, analyses of the technology-enabled care (TEC) market, and consultancy reports on TEC service design and development.
Lindsey Phillips
Lindsey has worked in the digital and IT arena for many years having previously worked as Technology and Innovation Manager at the former Welsh Development Agency, and as Development Manager for Qatar Science & Technology Park. Lindsey also has extensive public sector experience and has previously coordinated a significant European funded collaborative digital project across several local authorities in Wales. More recently, she has worked in the private sector and in local authority transformation, including developing new services for schools.
Lindsey is passionate about Wales and the future of the Welsh language. As a fluent Welsh speaker, she is committed to the availability and accessibility of Welsh language services for citizens. She is excited to take on the role of Head of Agile Delivery at the WLGA, and to work with the Local Authorities across Wales to deliver effective digital services.
Myra Hunt
Myra Hunt has spent the last 25 years leading large scale digital and data transformation programmes. As Chief Executive Officer (job share) of the Centre for Digital Public Services, she is driving the development of devolved services in Wales to deliver the national digital strategy. She has led global programmes for both the BBC and British Council, moving these from traditional analogue businesses into multimedia digital organisations, in both multilingual and commercial services. She served as Chief Digital Officer at Defra from 2017 to 2021, supporting Brexit farming and environmental service changes. She has also worked as a non-executive director in the NHS and university sector.
Workshops
Click on the dropdown menu to see details of the workshops that were held at the showcase, and to download presentations and other information.
Facilitated by Co Pro Network.
Using technology is never one size fits all, everyone has unique needs. We take a smart speaker, watch, a doorbell, a smartphone and a tablet and co design a solution based on real life scenarios which will help people live independently. At the end of the workshop you will have a list of questions to ask and where to find the answers, in the exhibition space and beyond.
Facilitator: Dr. Rebecca Colley-Jones
Rebecca is a dedicated and passionate professional committed to fostering meaningful change through co-production and collaboration. With over 25 years of experience in sustainability, the circular economy, and community-led innovation, she has worked across sectors to drive impactful solutions.
Through the Coproduction Lab, Rebecca supports strategic leadership forums, including the North Wales Public Services Boards, to embed co-production approaches. She also has personal experience as the primary carer for her father, who had mixed dementia, and innovatively used digital solutions to support caregiving.
Rebecca has played a pivotal role in improving the quality of life for small and medium sized enterprises (SMEs) and communities in Wales and internationally. Her leadership in European Regional Development Fund projects, such as WISE Network at Bangor University, contributed to regional economic and social well-being, while her work with WasteAid supported circular economy solutions that created economic and social value in low- and middle-income countries. Through training, technical solutions, and local innovation, she has empowered communities and promoted entrepreneurship.
Facilitated by Social Care Wales.
Find out your digital strengths and areas of improvement and learn about useful resources to support your digital development. Knowing more about your digital capabilities and how to access relevant resources and training will help you make the most of digital technologies in your role. The workshop will include an update on developments in Artificial Intelligence (AI).
This session is for anyone involved in IT in a local authority, providers of social care and their staff.
Facilitator: Aimee Twinberrow
Aimee is the digital innovation lead at Social Care Wales. She has more than 16 years’ experience in social care. Aimee began her career as a support worker for adults with learning disabilities. She completed her master’s degree in social work in 2013 and worked in South Wales as a social worker in adult services. She remains a registered social worker.
Aimee spent four years managing frontline community-based services, including domiciliary care and assistive technology, and holds the Health and Social Care NVQ level 5 certificate.
Aimee is passionate about advancing digital innovation in social care.
Demonstrations from Here2There and ChatHealth.
Find out how specialist apps can give children a voice, connect with their family, friends and the people who support them. Learn about apps that can help children and families communicate and share information securely and with confidence.
Facilitator: Kat Applewhite, Chief Executive Officer of Here2There, based in Ruthin.
Kat is a mum who uses her lived experience to develop products to support people, including children and families. She has experience of developing innovations and accessing support available through the Bevan Commission Exemplar Programme, Lifesciences Hub and the Developing Evidence Enriched Practice (DEEP) programme. As a result she is involved in live research projects to evaluate the implementation of Here2There’s products in North Wales and beyond. She is at the showcase to talk about ForMi, an app to connect young people with their circle of support including family, carers and support workers.
Facilitator: Julie Jones, Client Relationship Manager, Digital Health Transformation Service, Leicestershire Partnership NHS Trust.
As Client Relationship Manager for the Digital Health Transformation Service at Leicestershire Partnership NHS Trust, Julie maintains relationships with new and existing clients for ChatHealth, the HealthWebsites and HealthForms and includes creating quotes and service level agreements, contract reviews, delivering demos, enhancing the products and supporting with post go-live support for our national organisations.
Julie has worked in the NHS since 2003, when she started in an admin role for the Leicester commissioning group, then moved into the IT department as a Training and Support Officer eventually being promoted into a Client Relationship Manager role. In 2016 Julie joined the Digital Health Transformation Service at Leicestershire Partnership NHS Trust as the Client Relationship Manager.
Facilitator: Laura Burrowes, Clinical Development Lead, Digital Health Transformation Service, Leicestershire Partnership NHS Trust.
Laura is the Clinical Development Lead for the Digital Health Transformation Service at Leicestershire Partnership NHS Trust. In this role, she guides like-minded digital nurses to successfully adopt innovative ways to reach out and engage with service users. Laura qualified as a paediatric nurse in 2007, working in an acute paediatric setting before commencing her career in school nursing in 2018, and completing the PGDip in Specialist Community Public Health Nursing (SCPHN) in 2020. In her previous role, Laura led on ChatHealth for the School Nursing Team in Manchester, igniting her passion for digital nursing.
Facilitated by Meds On Time.
How do we increase safety and quality of care, while freeing up the time and energy of paid and unpaid carers? See and try out medication management gadgets to support people to take their medication on time. Discuss the potential advantages and opportunities to improve medication adherence using real life examples.
Facilitator: Priti Patel
Priti has been working within digital health technology since 2018 and has spent the last 4.5 years focusing on medication adherence in the community. She has created D-MAT the world’s first digital medication adherence toolkit that brings together different medication adherence systems together under one umbrella allowing technology to support adherence for people right along the care pathway. From a simple WhatsApp notification system to a secure dispensing robot with integrated camera. The D-MAT currently features Pillpal, YOURmeds, MedpeR and Evondos.
Facilitated by North Wales Together.
Hear from Nick, Peter, Michelle and James, four people with Learning Disabilities who share their experiences of being supported, and supporting others to use technology to live their lives to the full.
Facilitator: Nick Bettis
I was born in Bangor, North Wales where I lived for many years before moving to live in Penley near Wrexham.
I am a member of the SWS group (Standards of Wrexham Services), Friendship Hub and Safe Places.
Alongside Paul from North Wales Together I have helped to set up and run the Tech Drop In at the Wrexham Wellbeing Hub on Thursdays. I really enjoy this and know how important Tech can be for people and the difference it can make. Like many others, Technology helped me get through Covid and without it I would have found it even more difficult.
Facilitator: Peter Davies
My name is Peter Davies, I’m from Oxford. I moved to Wrexham in 2020. I like sport, I’m interested in space, I like wildlife. I like movies and games. I’m involved in a Church in Wrexham. Soon after moving, I was asked to join the SWS and it was on zoom. It really helped me to settle into the area and to make new friends straight away after moving. Technology really helped me to settle in. I’m now part of various groups, including SWS and Friendship Hub. I have helped to set up and run the Learning Disability Tech Drop In which is held at the Wellbeing Hub in Wrexham on Thursdays. I have also helped to set up a games group and we meet weekly at the Wellbeing Hub. I’m involved in advocacy groups which include using technology such as zoom. I’m involved in the Safe Places team in Wrexham.
Facilitator: James Lewis
I’m originally from Rhyl but have moved into my own place in Prestatyn. I am in a relationship with Shell and we’ve been together for 8 years.
I am currently working for Conwy Connect as part of the Health Check Champions group. This is where we go around explaining the importance of having an Annual Health Check if you have a Learning Disability.
I am also part of the NWAAA which is a regional Advocacy group. I have also been part of North Wales Together since it started in 2019 and have helped to pilot some technology, including an Epilepsy watch. I feel technology should be for everyone and know how it can make a positive difference for people.
Facilitator: Michelle Williams (Shell)
My name is Michelle Williams but I prefer to be known as Shell. I am 44 and I have a Learning Disability. I live in Abergele with my parents and my dog Bruno.
I am in a relationship with James and we’ve been together for 8 years.
I am passionate about making life better for people with a Learning Disability. I volunteer and work for various groups. I am currently the Co-Ordinator for the North Wales Flyers Self Advocacy Group and I have done a lot of work with North Wales Together and Conwy Connect.
I think technology is really important and that everybody should be given the chance to make use of it to improve their lives.
Facilitated by Galw Gofal.
Not just a big red button to call for help. Discover the latest technologies that may help support people to live independently for longer, and ease the worries of unpaid carers.
Galw Gofal provide telecare monitoring and equipment across North Wales. See telecare equipment, where it is offered and how much it costs.
Facilitator: Nick McCavish, Regional Strategy Manager, Conwy County Borough Council.
Nick leads operations at Galw Gofal, the Regional Bilingual call monitoring service. They offer Telecare services (including social community alarms, mobile GPS tracking) and Telehealth services (including vital signs and monitoring) and telephone check calls.
Facilitated by Cwmpas.
Be inspired and learn about new ideas of how to run digital activities to enhance the health and well-being of the people you care for. This isn’t time travel but it’s the next best thing. Using YouTube, music, smart speakers, Google Maps/Google Earth and more, we’ll help you transport people to another time and place to spark reminiscences that comfort and engage.
Facilitator: Ema Williams
Ema is a Digital Inclusion Trainer with over four years of experience working at Cwmpas. Through her work with Digital Communities Wales, she has empowered staff and volunteers to support others in using digital technology confidently. Throughout 2024, Ema worked on a project called Digital Confidence Denbighshire, where she supported the citizens of Denbighshire in building their digital skills and confidence. Passionate about bridging the digital divide, Ema focuses on empowering individuals and communities to navigate technology with ease.
Facilitated by the Regional Innovation Network.
The Regional Innovation Network think about the world in a different way. They know the funders and the buzzwords that can make your idea a success. Come and meet us to learn about the people and organisations who can help you through the process from a challenge or an idea, to developing, testing and adopting new ideas.
Facilitator: Marie Latham Jones, Technology Transfer Manager, Research and Development Team, Betsi Cadwaladr University Health Board
With over 10 years of experience in research and development, and a strong focus on innovation over the last five years, I am currently serving as the Technology Transfer Manager at Betsi Cadwaladr University Health Board. I possess a strong proficiency in innovation management techniques, principles, and concepts, which I have further honed through my recent completion of a Master’s in Innovation Management and Entrepreneurship. I have recently been accepted into the Bevan Fellows Program, and I am a strong proponent of the innovation framework for Wales, focusing on leveraging the existing resources available in our innovation ecosystem to drive ground-breaking ideas and practices.
Facilitator: Gwenllian Owen, Innovation and Commercialisation Co-ordinator
In her role as Innovation and Commercialisation Co-ordinator with M-SParc, Gwenllian supports the development and commercialisation of intellectual property by working with the M-SParc eco-system. The eco-system includes Bangor University researchers, graduate enterprise, our Level Up Accelerator delegates, the Health and Social Care sector and within M-SParc’s network of growing businesses. She also delivers business support to M-SParc’s Tenants and Virtual Tenants, co-ordinates the M-SParc Angel Network and works on a number of other innovative projects within the company.
Facilitator: Dr Bryan Griffiths
Bryan is a business consultant with experience in healthcare and medical devices including strategy, clinical research and innovation, business development, project management, software and App development and customer service.
Bryan spent 15 years at a medical device company, involved in the design and development of medical devices from invention to launch, achieving successful global commercialisation of several wound care products and is named inventor on over 25 patents. Bryan also spent 10 years in the NHS as an Innovation Manager.
He has worked with many businesses with novel health and social care products and services. Bryan works part-time at BIC Innovation supporting Welsh businesses in the Innovate UK Business Growth programme.
Additionally, he is a circumnavigator – after successfully completing the Welsh Coastal path and Offa Dyke Walk – and now he has moved onto the North Wales Pilgrims Way.
Facilitator: James Ingram
I’m the founder and director of Scienap, a digital innovation company. It is my third company, having started my career as an engineering consultant. Being an engineer developed my passion for innovation and also for Health and Safety. I wrote the first Major Accident Prevention Document following the Piper Alpha disaster in the North Sea, and I’ve helped to design innovative offshore wind turbines as we switch to Low Carbon energy. I switched to digital innovation in the health and wellbeing sector in 2017, and I’ve learnt that the processes and challenges of innovation are the same. I’m immensely proud of the achievements of my team for developing highly innovative technologies to support vulnerable people and their families and carers. I’m a graduate from Bangor University and I live on Anglesey. I enjoy the outdoors and particularly being on the sea.
Sponsors and exhibitors
A huge thank you to all our sponsors for making the North Wales Digital Social Care Showcase a reality and to those keynote speakers and workshop facilitators and exhibitors who were a part of the day.
Synanetics – event delivery partner
Twitter/X: @synanetics
Synanetics believe in a radically different future for health and care technology. They provide professional IT services to NHS Trusts, Local Authorities, Integrated Care Systems, and others involved in the provision of health and social care. This includes here in North Wales, they are a technology partner of Betsi Cadwaldr University Health Board.
With a focus on interoperability: they help clients be part of a wide health economy where information is shared safely, with the consent of the person being supported, and with the aim of promoting efficient collaboration and improved outcomes.
They are well versed in the major topics of modern healthcare technology and support the use of standards such as HL7, FHIR and IHE to build open infrastructures.
Social Care Wales
Twitter/X: @SocialCareWales and @GofCymdeithasol
Social Care Wales is responsible for developing and regulating the social care workforce in Wales. Its regulatory role means it registers practitioners, sets standards of practice and makes sure workers are fit to practise. The organisation also develops the workforce so they have the knowledge and skills to support people’s well-being and protect those who need help.
As part of its work to support digital skills in social care, Social Care Wales has developed a digital potential tool. The tool will help give you a more complete picture of your own and your organisation’s current digital skills and capabilities. It will also provide a snapshot of the situation across Wales, which will be shared in a national report later in 2025.
Evondos Group
Evondos automated medicine dispensing service is designed to enhance users safety, independence and health from the comfort of their homes.
The medication dispensing robot reminds you of the time to take your dose, provides valuable guidance and acts as a locked medicine cabinet when medication is missed. Care providers can monitor the activity of the Evondos robot remotely and refill the robot with medication, ensuring safety at all times.
The Evondos service has correctly dispensed tens of millions of medicine doses to the right individual at the right time — with proven 99% adherence.
Meds on Time
Meds on Time support medication through digital technology. Their focus for the past four years has been collaborating with adult social care teams to integrate YOURmeds into their care processes. YOURmeds is a valuable resource in supporting individuals to maintain their independence at home but it’s just one of the amazing digital technologies available. Digital technology around adherence should be introduced at the start of the care pathway.
Through Meds on Time, we’re creating a comprehensive medication adherence toolbox that will assist adult social care teams, caregivers, and the NHS in accessing the right technology at the right time and make it easier for people to move from one technology to the next.
YOURmeds
Twitter/X: @YOURmedspack
YOURmeds helps people take the right medication at the right time with support from their network of family and friends. Medication is filled and dispensed by pharmacy partners into the medication trays that are inserted into the YOURmeds smart pack. Powered by mobile technology, the pack connects to a supporter app that allows loved ones to prompt when medication is missed or wrongly taken. Bridgend County Council phase 1 programme supported 20 people, resulted in 72 fewer days spent in hospital and 70% reduction in care visits with a saving of £1,000 a week.
North Wales Together
North Wales Together: Seamless Services for People with Learning Disabilities’ is one of four Transformation Projects in North Wales. This is why we’re also known as the Learning Disability Transformation Project.
Our aim is to support individuals and organisations to make sure that people with learning disabilities are able to live a great life. This means lots of things, including being able to live more independently, and getting the right care and support closer to home.
Through our Assistive Technology workstreams, we support people to access and use digital technology.
Cwmpas
https://cwmpas.coop/ https://www.digitalcommunities.gov.wales/
Twitter/X: @Cwmpas_Coop @DC_Wales
Cwmpas is a development agency working for positive change, in Wales and across the UK. We are a co-operative, and our focus is on building a fairer, greener economy and a more equal society, where people and planet come first. Cwmpas, in partnership with Good Things Foundation, deliver Digital Communities Wales: Digital Confidence, Health and Well-being, the Welsh Government funded national digital inclusion programme. We work alongside communities on the issues that matter to them. By doing so we want to change the way that society works, so that people and communities no longer feel left behind. We work with organisations to support them to embed digital inclusion, ensuring ownership and collective resilience.
Healthcare Matters
Healthcare Matters is a family business providing responsive solutions to the NHS (both acute and community), private care facilities, councils and the general public since 2005.
We believe in providing solutions which offer great value for money and are an exclusive dealer for several acclaimed manufacturers. We provide managed services, product rental, as well as maintenance and repair. We are committed to the timely delivery of essential solutions.
We specialise in clinical seating, moving and handling products and other equipment enabling people to sustain a high standard of independence and functionality in their lives.
NSCC Network (National Social Care Conference)
Linkedin: The National Social Care Conference Network and Association of Directors of Social Services (ADSS) Cymru
The new NSCC Network is an initiative designed to foster collaboration, innovation, and leadership in social care across Wales. Developed by ADSS Cymru, the network builds on the success of the annual National Social Care Conference, creating a platform for meaningful engagement, shared learning, and sector-wide improvement.
The network brings together public, private, and third-sector organisations, with the aim of providing opportunities to connect with key stakeholders, exchange best practices, and influence the future of social care. Through exclusive events, thought-leadership discussions, and strategic partnerships, the NSCC Network will empower professionals to drive positive change and tackle the sector’s biggest challenges together.
Join us as a Founding Partner to play a key role in shaping the network’s first year, help define priorities and ensure a strong foundation for long-term impact. Be part of a movement that will strengthen social care leadership and create lasting change.
Centre for Digital Public Services
LinkedIn: CDPS
The Centre for Digital Public Services (CDPS) supports Welsh public service providers to design better services.
Services are designed around the needs of the people who use them and are accessible and inclusive. The needs of the user are considered throughout the whole process, not when the product or service is launched.
Working this way could also make your organisation more efficient, reduce the risk of service failure and result in cost savings.
Here2there
Here2there.me (H2t) is a forward-thinking organisation dedicated to developing digital solutions that improve well-being and connection. We are an award-winning, digital technology company based in North Wales and provide technology products that:
- empower people to progress and reach potential
- enable organisations to maximise their efficiency, connect with their community and evidence outcomes
At H2t we want to reduce the impact of the barriers that many people face by providing the organisations that support them with a digital toolkit that; delivers insight, aids connection, celebrates achievements, evidences outcomes and enables progression.
Our founding product is ForMi, a person-centred planning and well-being App. This won a national contract with SBRI – ‘Better lives closer to home’
Our second product is ConnectMi which is best described
Links are provided to both English and Welsh language websites, where available.
Centre for Digital Public Services / Canolfan Gwasanaethau Cyhoeddus Digidol
Conwy Libraries / Llyfrgelloedd Conwy
Conwy Telecare / Teleofal Conwy
Cwmpas (English) / Cwmpas (Cymraeg)
Denbighshire Telecare / Teleofal Sir Ddinbych
Galw Gofal (English) / Galw Gofal (Cymraeg)
Gwynedd Telecare / Teleofal Gwynedd
M Sparc by Bangor University / M Sparc gan Brifysgol Bangor
North Wales Police Cybercrime team / Tim Troseddau Seiber Heddlu Gogledd Cymru
North Wales Regional Partnership Board / Bwrdd Partneriaeth Rhanbarthol Gogledd Cymru
Further resources
Our team has put together a series of evidence summaries on digital topics.
Disclaimer: The evidence summaries include a selection of relevant reports and evidence. They are not exhaustive lists, and they present the key finding and not recommendations for practice.